• Player's Club

1. FireKeepers Casino and Hotel would continue to operate under COVID-19 precautions despite an order issued by the state Sunday, Chief Executive Officer Kathy George said in a written statement Nov.
2. FireKeepers Casino and Hotel - Michigan's Premier Gaming and Entertainment Venue - Time To Get Your Vegas On.

Firekeepers, I really, really, really miss your Bingo room!!! Please,please, please, reopen it!!! Even the governor said Bingo halls could reopen!!! When is the prospect for this happening???

The Midwest's Most Competitive Player’s Club

Join an elite group of fellow players—and rack up points for exciting rewards whenever you play. With the most exciting casino gaming in the Midwest, this club is your key to all that we have to offer.

To join the Club, please visit a Fire Keeper's Club booth in-person. There, you’ll also receive your player’s club card to start racking up points and rewards.

As a Fire Keeper’s Club member, you’ll have early access to ANTE^® online, customized with your favorite offers, plus loads of information about upcoming entertainment, special FKC Club member deals and much more.

Already a Club member? View your current offers here:

Win/Loss Statement Request

Club members can request a win/loss statement for tax purposes. Win/Loss Statements are now available online! Simply login with your Fire Keeper's Club account number and PIN in the 'My Account' section and navigate to the Win/Loss page.

You may also request a copy of your Win/Loss Statement on property. Download the request form, print it out and bring it to the Fire Keeper's Club booth by the skywalk on your next visit.

Statements are available seven to ten working days after the date of request and can only be mailed if you are a banned patron or live in another city or state. (Please call 414-847-7740 for questions on mailed statements.) When picking up your statement at the Fire Keeper’s Club booth by the skywalk, you must show a valid photo ID and the name on the ID must match that of the requestor.

Learn about our five tiers and the perks of each

Due to the global pandemic, Potawatomi Hotel & Casino has decided to extend current tier status through December 31, 2021. Players who earned a status in 2019, will continue to enjoy those tier level benefits through December 31, 2021.
Additionally, for the earnings period of January 1 – December 31, 2020, tier points required for each tier level have been adjusted.

New 2020 Tier Point Earnings

Normal Points Earned	2020 Adjusted Points Earned
RUBY	-	-
TOPAZ	25,000	20,000
SAPPHIRE	80,000	60,000
EMERALD	160,000	125,000
DIAMOND	360,000	275,000

*Tier Point earnings are being adjusted for 2020 play only. The earnings period starting January 1, 2021 will return to the normal point structure.

Tier-Evaluation Period:

Our five-tier Fire Keeper’s Club program features a longer qualification period (12 months) from January 1 to December 31 of any given year. The more you play during that time period, the more likely you are to advance your Club-level status! And remember, it’s about the points you earn—not the points you use. You’ll maintain your Club level no matter how many points you use.

CLUB LEVEL BENEFITS	Ruby	Topaz	Sapphire	Emerald	Diamond
Earn Points on Slots, Table Games, Poker and Bingo
Redeem Points for Reward Play and Bingo Admissions
Redeem Points at Potawatomi Hotel & Casino Restaurants, Gift Shop and Theater
Direct Mail Rewards (based on play)
Valet Parking	Free	Free
Check Cashing	6%	3%	Free
Access to Casino Complimentaries
Tier-Specific Promotions
Additional Free Entries for Promotions*	15	50
Ticket Discounts at The Northern Lights Theater	15%	25%
Sweet Grass Gift Shop Discounts*	15%	25%
Personalized Service from an Executive Casino Host (based on play)
Priority Line for Gift Pickup
Party and Event Invitations
Slot and Table Game Tournament Invitations
Tier-Renewal Gift
Priority Line at Fire Keeper's Club, Cashier & The Buffet
Priority Hotel Reservations
Priority Line for Hotel Check-in
Priority Seating at Restaurants (Bella Italiana, Canal Street Café, Dream Dance Steak, The Fire Pit Sports Bar & Grill and RuYi)
Exclusive VIP Parking Area
Priority Valet Service
Access to the Solstice Lounge
No-Fee ATM in the Solstice Lounge
Slot Machine Holds*
Annual Top-Customer Appreciation Event
Tickets to Regional Events (based on play)
No-Fee Self-Serve Coin Kiosk
Guaranteed Hotel Room Availability*
Guaranteed 2 p.m. Late Check-out from Hotel
Limo Service* (advanced reservations required)
Annual Personal Celebration Dinner
Special Birthday Gift
No Fee on Credit Card Transactions
Customer Advisory Dinners
Two Complimentary Round-Trip Airfare Tickets* (Contiguous United States)
Base Points Earned in a 12-month Calendar Year	25,000	160,000
*Some restrictions may apply.

Check cashing is available at the Solstice Cage, Main Cage and Fall Cage.

All guests will need to establish check-cashing privileges. Please present the following items at one of the Cages for your first check-cashing transaction:

• Blank personal check imprinted with your name, address and bank account routing numbers
• Valid photo ID
• Fire Keeper’s Club card

Reduced fees for this service for Fire Keeper’s Club members: 6% for Ruby-level, 5% for Topaz-level, 3% for Sapphire-level and free for Emerald- and Diamond-level guests.

Must be a Fire Keeper's Club member to cash a check.

Using Your Card

Slot Players: Insert your Club card into the card reader at your favorite slot or video poker machine.
Table Games Players: Present your Club card to your table games dealer before beginning play.
Bingo Players: Present your Club card to the admissions clerk when purchasing your bingo pack.

Earn Points

Slots: $2 coin-in equals 1 point
Video Poker: $4 coin-in equals 1 point
Table Games: Based on type of game, average bet and time played
Bingo: $2 buy-in equals 5 points
Poker: 1 hour of play equals 100 points

Redeem Points

100 points equal $1
As a member of the Fire Keeper’s Club, you may exchange your points for a variety of exclusive offers, items and events, such as:

• Slot play directly at slot machines
• Bingo buy-in at the Bingo Admissions booth
• Tickets to The Northern Lights Theater
• Items at the Sweet Grass Gift Shop
• Food and beverages in any of our restaurants

No matter how you choose to use your points, the redemption rate is the same.

Accessing Slot Rewards

To Access Reward Play…

1. Insert Fire Keeper’s Club card into a slot machine.
2. Using the touch-screen display, navigate to account options by pressing the MENU button.
3. Touch the FKC REWARD PLAY or POINT EXCHANGE button.
   
4. Enter your secure PIN number. Verify that an asterisk has appeared after keying in each number.
5. Your available FKC Reward Play balance will appear on the machine’s display.
6. To activate FKC Reward Play, you must place your first wager using your own money. When the spin has finished, FKC Reward Play will reimburse your wager up to the amount of your offer.

To Access FKC Point Exchange…

1. Insert Fire Keeper’s Club card into a slot machine.
2. Using the touch-screen display, navigate to account options by pressing the MENU button.
3. Touch the FKC REWARD PLAY or POINT EXCHANGE button.
   
4. Enter your secure PIN number. Verify that an asterisk has appeared after keying in each number.
5. Based on your available Club card point balance, buttons will display for available exchange options.
6. You will be asked to confirm your transaction, then points will be exchanged into FKC Reward Play and cannot be converted back to points.

Not available on wide-area progressives. Note: Points are not earned when gambling in FKC Reward Play mode.

You can now review and update your account information, receive your free promotional entry and activate your entries into drawings simply by swiping your Fire Keeper’s Club card at any promotional kiosk located on the casino floor.

No more waiting in line at the Club booth! You can access this information any time you want at an easy-to-use kiosk. Here’s how it works:

1. Swipe your Club card.
2. Enter your PIN.
3. Select what screen you want to see: promotions, drawings or account info.

Promotions Screen

Go to this screen to get your free entry into our drawings or to play a quick, fun game to win an offer.

Drawings Screen

This is where you can activate your entries into our drawings. To activate entries, press Drawing anytime within two hours before each drawing.

Account Info Screen

If you need to update your email address or phone number, you can do it here. Please note: Keeping this information updated is important for any “need not be present to win” drawings.

The system times-out after 30 seconds of inactivity in order to safeguard your private information.

These kiosks are convenient and simple to use.

Fire Keeper’s Club Rules & Regulations

1. Fire Keeper’s Club membership is free.
2. Bingo members must be at least 18 years old, table games and slots members must be at least 21 years old.
3. One account per member.
4. Accounts and membership benefits (including points) are non-transferable and cannot be claimed by another party assigned or inherited.
5. Potawatomi Hotel & Casino (PHC) policy prohibits a member to accrue points by distributing his/her card to other players. Only the member whose name appears on the card may use the membership card. Violation of this rule will result in the termination of membership and forfeiture of any points or other benefits.
6. Members are responsible for presenting their card to a pit supervisor when participating in table games play and for properly inserting their Club card into the card reader on any slot, video poker, or other video game. Members are responsible for confirming that the card has been verified and accepted before continuing play. Members will not receive benefits if the card is not presented or properly inserted prior to play. Seek assistance from a Fire Keeper’s Club staff member if needed.
7. Potawatomi Hotel & Casino uses reasonable efforts to track a member’s average bet and length of play; however, as a condition of receiving points for table games play, members agree that such points are granted based on the personal observation of Potawatomi Hotel & Casino employees, which is subject to error. All decisions of management are final and binding.
8. Members cannot achieve Fire Keeper’s Club Topaz-, Sapphire-, Emerald- or Diamond-level status by earning points while participating in promotions or playing poker.
9. Management will review any disputes regarding the accumulation of bonus points or point balances. All decisions of management are final and binding.
10. Management reserves the right to adjust any point balance resulting from machine/reader malfunction, operating errors and/or fraud.
11. Point redemption information is available at the Fire Keeper’s Club booth.
12. Guest signature on a receipt will constitute consent to deduct points. The use of a PIN number at a slot machine will also constitute consent to deduct points.
13. To redeem points, special offers or gifts, a member must present his/her Fire Keeper’s Club card along with a valid photo ID displaying the same name as on the Club card. A member must be present to redeem points and a power of attorney or other appointed person (redeeming another member’s points) will not be accepted.
14. Potawatomi Hotel & Casino is not responsible for lost, stolen or misused cards. Lost or stolen cards should be reported to the Fire Keeper’s Club booth immediately. Duplicate cards may be issued upon presentation of proper identification.
15. Membership in the Fire Keeper’s Club is a privilege granted by Potawatomi Hotel & Casino and is only offered to those who comply with the policies, procedures and rules for membership as well as all other requirements of Potawatomi Hotel & Casino. Any misuse of the card or violation of these requirements will result in the forfeiture of all benefits and points.
16. Accounts without activity for 12 consecutive months will become inactive and all unredeemed points will be forfeited.
17. In the event that a guest requests to become self-banned from Potawatomi Hotel & Casino, their Club membership and points will become inactive for the 12-month duration of the ban and points will be forfeited.
18. In the event that a guest is banned by the Casino from entering Potawatomi Hotel & Casino, their Club account will become inactive and all points forfeited.
19. The use of the Fire Keeper’s Club card constitutes acceptance of the Club’s rules, terms and conditions as well as all other rules of Potawatomi Hotel & Casino. Fire Keeper’s Club cards are the property of Potawatomi Hotel & Casino and may be revoked, confiscated or cancelled at Casino Management’s discretion. Members must return Club cards at time of cancellation.
20. Management reserves the right to change or alter the rules of Potawatomi Hotel & Casino and the terms and conditions of the Fire Keeper’s Club at any time without notice, and to revoke membership or cancel the Club at any time. All Fire Keeper’s Club rules are posted in the Casino.
21. Points are granted based on criteria established by the Casino and the granting of points creates no property or other right in the points.
22. Any matters not addressed by these rules will be reviewed by Casino Management and all decisions of Casino Management are final.

September 8, 2009

FireKeepers Casino has begun bingo sessions five days a week in its all-purpose room. Bingo players have a chance to win up to $10,000 per session. The schedules are:

MON - Opens 4:30 p.m., main session begins 7 p.m.
TUE - Opens 4:30 p.m., main session begins 7 p.m.
WED - Opens 10:30 a.m. and 4:30 p.m., sessions at 1 p.m. and 7 p.m.
SAT - Opens 10:30 a.m. and 4:30 p.m., sessions at 1 p.m. and 7 p.m.
SUN - Opens 10:30 a.m. and 4:30 p.m., sessions at 1 p.m. and 7 p.m.
No sessions Thursday and Friday.
Paper plays start at $15 with a variety of options including electronic bingo with up to 90 cards available.

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