Genesis Live Casino
Genesis Casino Canada
Online gaming has never been simpler nor more entertaining than with Genesis Casino. Bonus.ca credits this simplicity to the smooth payment process for Canadians and Genesis’ user-friendly website. The fun starts as soon as you’ve made your first deposit and get browsing on the 1300+ games from major developers like NetEnt and Microgaming.
- Welcome aboard the newly-renovated Genesis Casino! We have given the decks a beautiful new look that we are sure you will love. Plus, both your mobile and PC experience will be improved with a faster, easy-to-use flow that will help guide you smoothly from bow to stern of our prized cruise ship.
- Live Dealer Review of Genesis Casino Genesis Casino is a newcomer to the online gaming industry. However, they’ve already gained a solid reputation amongst gamers due to their impressive library and unique theme. The online casino was first established in 2018.
- Genesis casino has one of the most impressive welcome packages available for new players. First-time players will receive a welcome bonus of a 100% match on up to 1,000 euro, plus 300 free spins. Players can start their journey off with a big bang when they register to play at the Genesis Casino. Deposits and withdrawals at Genesis Casino.
- Genesis Casino is the latest offering from the Genesis Global Limited Group. A Multi Platform online Casino which boasts games from NetEnt, Microgaming, NextGen, Play’ n Go and many more providers. Genesis Casino should be a solid destination for your online gaming needs. A generous welcome bonus Live Casino, Table Games, Videoslots.
Live Casino Review at Genesis. Genesis Casino is a space-themed casino boasting a “galactic” selection of over 1300 games. Players surely won’t feel overwhelmed by the layout and design of this casino, especially after a look at the welcome offer: a 100% Match bonus reaching a maximum of £100, and additional bonuses on subsequent deposits (50%, 25% and 25% up to £300 on the second.
Genesis’ intergalactic theme might not be for everyone, but the out-of-this-world Welcome Bonus might tempt those who are aren’t into outer space themes. Just about every bettor can get behind the $1000 in bonus cash and 300 free spins they’ll receive after signing up. On top of an amazing welcome offer, Canadians praise Genesis for a few more things:
- Seamlessly smooth deposit and withdrawal process
- Foolproof security features using SSL technology
- A variety of 1300+ games to choose from
- Canadian customer support available 24/7 through phone, email, or live chat
Genesis Casino Bonus 2021
Genesis Casino Bonus is a 100% match up to $100 + 300 Free Spins. When you deposit C$10 or more, Genesis Casino will match it on your first deposit. You’ll receive the bonus free spins on a popular “Fire Joker” Slot Machine. In total, the bonus value is $1000 + 300 Free Spins at Genesis Casino.
Here’s the Genesis Casino bonus below:
1st Deposit Bonus | 100% Match Up To $100 + 300 Free Spins |
2nd Deposit Bonus | 50% Match Up To $300 |
3rd Deposit Bonus | 25% Match Up To $300 |
4th Deposit Bonus | 25% Match Up To $300 |
Free Spins Game | Fire Joker |
Minimum Deposit | $10 |
Wagering Requirement | 40x |
Promo Code | WGEN2, WGEN3, WGEN4 |
At Genesis Casino all new players will receive a massive first deposit bonus match and up to 300 Free Spins!
Deposit Bonus
Just like other Genesis Global Limited casinos, this one’s got a Welcome Bonus that’s earned with your first 4 deposits. With your first deposit, the casino will match your money by 100% up to $100. You don’t need a bonus code for this one, the bonus will be automatically added to your account.
Sloty and Genesis have an almost identical bonus offer, which makes sense since both casinos are run by Genesis Global Limited. Here’s what you need to know about the Welcome Bonus and how to get in on it at Genesis.
Deposit #2 offers a 50% match up to $300, to get the full $300 you’ll have to deposit $600 of your own cash. The bonuses for deposits 3 and 4 are identical with a 25% match up to $300. If you want the full amount, you’ll need to put in $1200 of your own money. Remember to use the promo codes listed in the table if you want to receive these bonuses.
Free Spins
The 300 free spins you’ll get when signing up is enough of a reason to become a Genesis member. When you make your first deposit of at least $10, 30 free spins will appear in your account. There’s no code required for these since it comes along with the first deposit.
Even if you choose not to make another deposit you’ll be credited 30 free spins per day for the next 9 days. Remember that once you’ve activated your spins, you have 72 hours to use them. Right now these spins are being offered towards the Fire Joker slot game, but the casino has the power to change the free spins game whenever they see fit.
Wagering Requirements
Genesis has a 40x wagering rule set in place. You can use the bonus on almost all slot games, but it excludes jackpots, live casino, and video poker; just remember that you have to wager the bonus 40 times before you can claim your winnings.
Other Bonuses at Genesis
The Welcome Bonus isn’t the only bonus offer going on at Gen Casino. There are new promos every week, members will receive updates on new or changing deals through email. Some of these bonuses give you a match on your deposit, and others give you the chance to win luxury vacations.
If you’re already a member of Genesis, you can still reap some rewards by depositing funds on the weekends. Making a deposit any time between Thursday and Sunday means that your deposit made on Monday will receive a 25% bonus match. This Lightspeed Monday promo is just one way Genesis tries to keep its members happy.
At Genesis, bonuses won’t end when you’ve played through your welcome package. Remember to check your account especially on Mondays!
Slots
Genesis features slots from the world’s top game developers, including Microgaming, NetEnt, Nyx, Quickspin, and Evolution Gaming. Their slot offerings are interactive and entertaining and have everything from classic 3-reel games to 5-reel new releases.
List of the most popular slots right now:
- Jackpot Jester 50,000
- Aladdin’s Legacy
- Titan Storm
- White Rabbit
- Vegas Diamonds
Live Casino
Some people want the real-life casino feel without actually going to the casino. That’s why most online gaming portals offer live casino games, and Genesis is no exception. Their selection of live games lets you feel like you’re at the casino without having to deal with the hassles involved.
Take advantage of their Live Casino Welcome Bonus of 100% up to $100! All you have to do is sign up, make your first deposit, and select their live casino welcome bonus. On top of it all, they also have a 10% live casino cashback bonus every Tuesday & get up to $200 in losses, if any!
Genesis streams in HD all of their live options from a land-based casino featuring only the best dealers. The only complaint is that you can’t use your bonus cash towards Genesis’ live games.
Payment Options
Canadians have it easy at Genesis since Interac casinos is one of the most popular payment methods for. There are no fees for this and you can deposit as much as $2500 at one time with the money showing up instantly in your account. Here are a few more popular payment options offered at Genesis:
- Visa & MasterCard
- Maestro
- Paysafecard
- EcoPayz
- iDebit
- Instadebit
How to Deposit at Genesis
If you’ve played at Spin Casino, the bar for easy payment has been set high. Genesis not only meets this bar but sets a whole new standard when it comes to depositing and withdrawing funds.
When you visit the “Payment Methods” page, you’ll see every accepted payment option, the processing times, maximum deposit/withdrawal amounts, and any required fees.
How to Withdraw
The same methods can be used to withdraw money from your Genesis account and transfer it to your personal bank. Like depositing, there are no fees but the processing time is a bit longer. For credit and debit, you’ll have to wait 1-3 business days and online transfers could take up to 5 days.
Games at Genesis Casino
With over 1300 games to choose from you can expect to be spoiled rotten when you enter the Genesis family. No matter what your gaming preferences are, they’ve got you covered. The most popular games are the video slots but you also have the option to play the tables, live casino games, and jackpots like Mega Moolah.
Genesis Casino on Mobile
Members of Genesis are by no means required to download a mobile app since the browser version works perfectly on any device. The interface looks exactly the same no matter if you’re playing on a MacBook, Android, tablet, or Blackberry. You won’t have to waste any time getting used to playing on a new platform.
Conclusion: There’s No Better Way to Explore the Universe of Gaming
When Genesis Casino was released just last year, nobody really thought it would bring anything new to the table. There were already hundreds of online gaming options to choose from, so why choose the newbie of the industry?
This perception quickly shifted though as Genesis instantly made a name for itself. The casino has accomplished this by offering an amazing signup bonus – $1000 in bonus cash and 300 free spins – and offering games out the wazoo. Believe us when we tell you that Genesis is truly out of this world.
Genesis Casino FAQ
Completely legit. Genesis is owned by Genesis Global Limited, a company that aims to provide its users with fun gaming opportunities but also keep them safe while they do it.
Yep! Like all of the top online casinos, Genesis offers the chance to win millions with Mega Moolah. Mega Moolah is by far the most popular jackpot right now, but Genesis still believes in offering over 1300 games.
Yes, and they also have the more traditional Interac e-Transfer option. All you have to do is select this payment option when you are ready to make a deposit, log into your online banking account, and enter the amount you want to deposit. Withdrawing with Interac Online is also an option, and you can transfer as much as $3000 at one time.
Welcome to another one of my brutally honest casino reviews! This time, I
have the pleasure of reviewing a brand new casino, Genesis Casino. Right away,
the idea of a casino that has launched so recently would give me some cause for
concern, but once I started doing some research on the site, my mind was put
more at ease.
Genesis Live Casino Slots
This doesn’t mean that I am giving these guys a free pass. Even though the
site comes with some pedigree in its background, it is still a brand new
offering, so I am going to make sure I take a look at absolutely everything this
site has to offer players before giving it my personal recommendation. My focus
is always to provide my readers with the best, most thorough reviews of online
casinos, and this is what you will find below.
Ratings Breakdown
Overall
I am very pleased with what I found from this new brand. As you will read in
the detailed review, the parent company has brought many best practices to the
new platform, and while there are some mild deficiencies, I still think this
site deserves the marks it has received. Have a read through the review to get a
sense of my process while I tested the different areas of the site.
Game Variety
With software suppliers like Microgaming, NYX, and Evolution Gaming among the
many offered at this site, Genesis Casino has one of the best games selection of
sites I have reviewed. The quality of the games is top-notch while having all
these providers means that the content is diverse and plentiful, so there is
bound to be something for everyone who plays here.
Banking
With banking at online casinos, I like to subscribe to the “If it ain’t
broke, don’t fix it” mentality. While I have reviewed sites with dozens of
additional payment solutions, if this caisno doesn’t need those partners to
achieve the approval rates it desires, then as far as I am concerned the fewer
options, the better. What matters is that you are able to get your money to and
from the site with ease, and this casino achieves that goal.
Bonuses
This is where I am the most disappointed in the casino. I was a bit bummed
out to read the details of the Welcome Bonus, especially when you consider how
few ongoing promotions are available on the site. Also, there isn’t enough
information about the VIP Program to determine its value to players. I hope the
casino spends some time being a little more proactive in acquiring and retaining
players as this is a critical factor in the overall success of the company.
Customer Service
I have no complaints about the support department at Genesis Casino. The
support area is well-designed, with a great number of FAQ already posted. The
site gives you multiple ways to contact their agents, and I have read no
complaints about response time to date. Hopefully, you won’t need to use the
support team often, but if you do, I am happy to report that it is excellent.
User Interface
I love the overall design of the website, and the lobby of the casino
provides an easy-to-navigate interface. My only knock against the interface is
that the video poker games (of which there are many) aren’t given their own tab,
causing them to get a bit lost in the lobby. That is a quick fix that if made
would move this mark up to a perfect score in my mind.
Mobile Compatibility
Given that the company doesn’t offer its games to countries that have a
conservative view of online gambling, I am a bit shocked that I didn’t find
native apps for Apple or Android devices. However, the company has done an
excellent job of converting their desktop product to mobile, and my experience
with the mobile product was more than satisfactory.
The Basics About Genesis Casino
Genesis Casino comes to us from the folks at Genesis Global Limited, which is
a Malta-based company that has been in the online casino business for many
years. Some of you may recognize the names of a couple of the sister brands to
Genesis Casino – Spinit Casino and Casino Cruise. The parent company has decided
that now is the perfect time to launch another brand into the casino space,
having launched this brand in early 2018.
Genesis Casino has two gaming licenses – one from the Malta Gaming Authority
and one from the UK Gambling Commission. As a result, players should feel very
comfortable with the safety and integrity of the site. These regulators are tow
of the most stringent in the industry (and two of my favorite to deal with).
They keep a watchful eye on the operator’s business and financial well-being to
ensure that player deposits are being properly managed.
Of course, my readers will know that one drawback of being licensed by these
two jurisdictions is there is a long list of countries who are prohibited from
playing at Genesis Casino for real money. This includes the following nations:
- Albania
- Andorra
- Argentina
- Belarus
- Belize
- Brazil
- Chile
- Costa Rica
- Denmark
- Ecuador
- El Salvador
- France
- Guatemala
- Honduras
- Hungary
- Italy
- Montenegro
- Nicaragua
- Panama
- Paraguay
- Peru
- Portugal
- Romania
- Spain
- Ukraine
- United States
- Uruguay
- Venezuela
Despite these restrictions, the review must go on for readers who live in
countries that are allowed to create accounts at this site! I was excited to
create my account and make a deposit so I could see what Genesis had in store
for me with this new brand.
The Casino
Genesis Casino is currently offering only casino games to its players, which
is the same as the other brands under the Genesis Global umbrella. That’s fine
with me – I like playing the other forms of gambling as well, but sometimes I
just want to focus all my attention on a casino site. With my deposit cleared, I
was ready to hit the casino lobby. Here is a summary of what I found during my
playing review.
Software
Having reviewed a couple of the other sites from this owner in the past, I
was curious to see if the company had taken a different approach to their
software partners for this new brand. In many cases, companies will vary the
offering to use the brands for cross-promotion purposes. I was pleased to find
that this site uses the same software as the other Genesis Global brands – while
it could have gone the other direction, these software companies are too good to
leave out of any of their offerings.
- Microgaming
- NetEnt
- Evolution Gaming
- Nyx Interactive
- Play’n GO
- Quickspin
This list includes some industry heavyweights, as well as some leaders in
niche products. Overall, this is a great sign for lovers of different content,
and as you will see during this review, the diversity is special at Genesis
Casino.
Slots
These days, the majority of my playing reviews starts with the slots area of
the lobby. While I am a bigger fan of table games and video poker myself, the
bottom line is that having this many software vendors in one spot is designed to
bring more unique content to the slots catalog. This site definitely does not
disappoint, as there are hundreds of slots to choose from. I like the way you
can filter the slot games in the lobby, so you aren’t overwhelmed with all the
choices.
My first stop is always the Jackpot games, mainly because if I am going to
play a slot machine, I need the motivation of trying to become an instant
millionaire! There are loads of jackpot games at Genesis Casino, ranging from
smaller individual machine prizes to the big Network Progressive games from
Microgaming like Mega Moolah. This title has made several players
multi-millionaires with one spin over the years. While I didn’t end up being one
during my testing session, it won’t stop me from trying again and again!
Rather than list all the hundreds of available titles, I thought I would give
you a sneak peek at what you will find when you hit the slots tab of the casino
lobby:
- Ace of Spades
- A Dragon’s Story
- Batman
- Beach
- Bell of Fortune
- Big Bad Wolf
- Big Foot
- Big Foot Mini
- Bingo Billions
- California Gold
- Call of the Colosseum
- Cash Stampede
- CasinoMeister 20-line
- Cats and Cash
- Champion’s Goal
- Crazy Cows
- Crime Scene
- Easter Eggs
- Easy Slider
- EggOMatic
- Egyptian Heroes
- Electric SAM
- Elements: The
Awakening - Excalibur
- Extra Cash!!
- Eye of the Kraken
- Foxin’ Wins
- Foxin’ Wins Again
- Frankenstein
- Frogs ‘n Flies
- Fruit Bonanza
- Fruit Case
- Fruit Shop
- Gemix
- Genie’s Touch
- Golden Goal
- Golden Legend
- Green Lantern
- Grim Muerto
- Gunslinger
- Hall of Gods
- Happy Halloween
- Hidden Valley
- Irish Gold
- Jack’s Beanstalk
- Jack and the Beanstalk
- Jack Hammer 2: Fishy
Business - Jackpot 6000
- Leprechaun Hills
- Love Bugs Mini
- Lucky 8-Line
- Lucky Angler: A Snowy
Catch - Lucky Diamonds
- Mad Mad Monkey
- Mad Mad Monkey Mini
- Maid O Money
- Manic Millions
- Matsuri
- Medusa
- Medusa II
- Medusa Mini
- Mega Fortune
- Mega Joker
- Merlin’s Magic Respins
- Merlin’s Magic Respins
Christmas - Merlin’s Millions Mini
Merlin’s Millions with Superbet - Merry Xmas
- Miss Midas
- Monster Wins
- Multifruit 81
- Munchers
- Munchers Mini
- Muse: Wild
Inspirations - Mystery Joker
- Prosperity Twin
- Robin Hood Shifting
Riches - Royal Frog
- Royal Masquerade
- Sails of Gold
- Sakura Fortune
- Samba Carnival
- Spin Party
- Spin Sorceress
- Starmania
- Subtopia
- Sugar Trail
- Super Flip
- Super Lucky Frog
- Superman
- …and many more!
Video Poker
Ok, now that I was done with a couple hours of spinning reels, it was time to
take my casino talents to the Video Poker section. I am a video poker nut, and
can often be found sitting at these machines in land-based casinos for hours
while chasing elusive Royal Flushes.
The video poker selection of the Genesis Casino lobby is bountiful, but the
casino doesn’t give the games their own tab in the lobby. The easiest way to
find them is to search for them, so I thought I would list the options here for
you. There are some great titles here, and many of them give you the option of
playing multiple hands at once, increasing the overall excitement with every
deal of the cards.
- Jackpot Poker
- Aces and Eights
- Joker Poker Multi-hand
- Jacks or Better Multi-hand
- Deuces Wild Multi-hand
- Jackpot Poker Multi-hand
- Louisiana Double
- Deuces Wild
- Deuces and Joker
- Bonus Poker Deluxe
- Bonus Poker
- Tens or Better
- Joker Poker
- Jacks or Better
- Double Joker
- Double Double Bonus
- Double Bonus Poker
- Bonus Deuces Wild
- All American
- Aces and Faces
- Tens or Better Power Poker
- Joker Power Poker
- Jacks or Better Power Poker
- Double Joker Power Poker
- Deuces Wild Power Poker
- Deuces and Joker Power
Poker - Aces and Faces Power Poker
Table Games
While I didn’t have the greatest video poker session (you can’t win them all,
right?) I carried right on to the Table Games area with the hopes of changing my
luck. As always, before I start playing, I look to see what game variants are
available. I was not shocked to see so many versions of blackjack in the lobby
given who the software providers are for this brand.
After a quick scan, I was off to play some Pai Gow Poker, which is one of my
favorite table games to play in any casino. If you haven’t tried it before, I
highly suggest you give it a shot, and if you need any pointers we have a full
page dedicated to the game on our site.
Here are the types of games you will find when you head to the Table Games
section of this casino:
- French Roulette
- Casino Stud Poker
- BlackJack MH
- Single Deck BlackJack
MH - Casino Hold’em
- European Blackjack
Gold - Super Fun 21
- Spanish 21 Blackjack
- Poker Pursuit
- High Limit European
Blackjack - High Limit Baccarat
- French Roulette
- Baccarat
- American Roulette
- Vegas Strip Blackjack
Gold - Vegas Single Deck
Blackjack Gold - Triple Pocket Holdem
Poker - Multi-Hand Vegas
Downtown Blackjack Gold - Multi-hand European
Blackjack Gold - Multi Wheel Roulette
Gold - HiLo 13 European
Blackjack Gold - European Roulette Gold
- Double Exposure
Blackjack Gold - Classic Blackjack Gold
- Multi-Player Roulette
Diamond Ed - Beat Me
- European Blackjack
Redeal Gold - Cyber Stud Poker
- Spanish 21 Blackjack
Gold - Vegas Strip Blackjack
- Pai Gow Poker
- Mini Baccarat
- European BlackJack MH
- Double Exposure
BlackJack MH - European Roulette
- English Roulette
- Big 5 Blackjack Gold
- Baccarat Gold
- Atlantic City
Blackjack Gold - Premier Roulette
Diamond Edition - Premier Roulette
- …and many more!
Live Casino
Great news for those of you who are fans of Live Dealer casino games like I
am – Evolution Gaming is the provider of these tables for Genesis Casino! If you
don’t know about Live Dealer games, these are becoming very popular with online
caisno players. One reason is that with a live dealer being streamed onto your
device, you feel much more like you are at a land-based casino, including the
fact that the speed of the game is much closer to that of a live table.
The dealers are being broadcast from the 8 studios that Evolution owns around
the world. This vendor is definitely the leader in the Live Dealer space, having
focused solely on these games in over a decade of experience. Here is the game
that is featured in the Live Casino at Genesis Casino:
- Baccarat
- Blackjack
- Roulette
- Casino Hold’em
- Dream Catcher
- Ultimate Texas Hold’em
- Three Card Poker
- Caribbean Stud Poker
Banking Options
With licenses from the UK and Malta, and only offering real money games to
players in countries where online gambling is considered to be legitimate, the
payment options at Genesis Casino are some of the most well-known across the
industry. Although the company could have chosen to work with more processing
companies, it is smart of them to limit the number of options as that gives each
current processor a higher volume of transactions. This volume, in turn, could
bring down the costs over the long run. The approval rate for these methods must
be very high otherwise I am sure we would see many more in the cashier section
of the lobby.
I always recommend to my players that you use e-wallet payment solutions if
they are available as these are the ones that will likely process your payouts
the fastest, and of course, I want you to get your money as quickly as you can
when you walk away a winner!
Deposits
Credit Card
Deposit Fees: None
Process Time: Instant
Minimum Deposit: $10
Maximum Deposit: $5000
Neteller
Deposit Fees: None
Process Time: Instant
Minimum Deposit: $10
Maximum Deposit: $5000
EcoPayz
Deposit Fees: None
Process Time: Instant
Minimum Deposit: $10
Maximum Deposit: $1000
Maestro
Deposit Fees: None
Process Time: Instant
Minimum Deposit: $10
Maximum Deposit: $5000
Paysafecard
Deposit Fees: None
Process Time: Instant
Minimum Deposit: $10
Maximum Deposit: $300
Skrill
Deposit Fees: None
Process Time: Instant
Minimum Deposit: $10
Maximum Deposit: $5000
Entropay
Deposit Fees: None
Process Time: Instant
Minimum Deposit: $10
Maximum Deposit: $5000
Withdrawals
Credit Card
Withdrawal Fees: None
Process Time: 1-3 Days
Minimum Deposit: $10
Maximum Deposit: $2300
Neteller
Withdrawal Fees: None
Process Time: Instant
Minimum Deposit: $10
Maximum Deposit: $2300
EcoPayz
Withdrawal Fees: None
Process Time: Instant
Minimum Deposit: $10
Maximum Deposit: $2300
Bank Transfer
Withdrawal Fees: None
Process Time: 3-5 Days
Minimum Deposit: $10
Maximum Deposit: $2300
Skrill
Genesis Casino Bonus Code
Withdrawal Fees: None
Process Time: Instant
Minimum Deposit: $10
Maximum Deposit: $2300
Genesis Live Casino
Entropay
Withdrawal Fees: None
Process Time: Instant
Minimum Deposit: $10
Maximum Deposit: $2300
Bonus Promotions
When a company manages several individual brands, it is easy at times to
simply copy over parts of each site to lessen the workload. This is typcially
what I find when looking at the promotions department at sites. This doesn’t
make a lot of sense to me, however, as this is the best way for a site to
perform A/B testing on marketing pieces before delivering them to each of the
brands. I am going to look at a couple of the offers in more detail here for
you.
Welcome Bonus
I am always curious to see what a casino chooses to offer new players as an
incentive for making an initial deposit. The Welcome Bonus at Genesis Casino is
definitely structured differently than at some of their other brands. However, I
don’t like the way it is promoted on the main page of the website. The homepage
promises a $1000 welcome offer, but when you look at the details, it is a bonus
spread over 4 deposits with diminishing returns:
Deposit | Match | Max bonus | Bonus Code |
---|---|---|---|
1st | 100% | C$100 | – |
2nd | 50% | C$300 | WGEN2 |
3rd | 25% | C$300 | WGEN3 |
4th | 25% | C$300 | WGEN4 |
While I understand what the casino is trying to do here by ensuring bonus
hunters don’t take advantage of the offer, let’s just call it what it is – a
100% Bonus to $100 on your first deposit. The rest of those deposits are
considered reload bonuses in my head, especially since they don’t offer the same
percentage as the initial deposit. At any rate, it is great to see that there is
a bonus at all. The wagering requirement for this offer is 40x the bonus amount,
which is entirely manageable.
VIP Program
While there is a VIP Program at Genesis Casino, there isn’t much detail about
how to qualify for the program nor is there information on the different tiers
that can be achieved. I am a bit surprised by this as the other brands from this
owner offer more detail about their programs right on the website. I am hopeful
that this is just an oversight on the part of the brand, and more importantly I
hope the program works as well as the other brands.
The site does offer you some insight into what you will receive for becoming
a VIP player, including:
- Dedicated Account
Manager - Exclusive Bonuses
- Exclusive VIP Events
- Monthly VIP Prize Draw
- Personalised Birthday
Presents - Personal Withdrawal
Service - Holiday Packages
- Flights to Las Vegas
Mobile Compatibility
The Genesis Casino offering is fully compatible with the majority of mobile
phones and tablets. The site and games are built in HTML5 for the most part,
meaning that they can be seamlessly accessed by desktop or mobile. The games I
tested all seemed to play exactly as they do on the PC version of the casino,
and with no software to download, you aren’t taking up any of your phone’s
valuable memory to store graphics for the casino games. Overall, I found the
experience on mobile to be quite acceptable, and while I would like to see the
company release native apps for iOS and Android devices, I understand the
difficulties of doing so with so many different software providers on board.
Customer Service
If you are having an issue with the casino you cannot solve on your own, then
it is time for you to contact the folks at Genesis Casino’s support department.
The support section of the site slides out from the right-hand side of the page.
First, there is an excellent Frequently Asked Questions section which covers a
fair number of general questions from players. If you need to speak with someone
directly, I suggest using the Live Chat function right on the website. However,
the site also has a series of phone numbers for players in different countries,
so you do have the option of picking up a phone and speaking to someone in
real-time as well. The casino doesn’t seem to use social media as a support
option at this stage, but I am sure it won’t be long before that becomes a
reality.
Summary
Even though Genesis Global had the option of using a cookie-cutter design for
this new brand, they chose to go the other way, trying to create a different
look and feel to the site while continuing to provide the high-quality games
offered by its sister brands. Overall, I think the company did a good job
although there are some small changes I would like to see the site make to
improve their overall rating. There is some low-hanging fruit that maybe was
overlooked to launch the site during this timeframe, but I am hopeful that the
site will acknowledge these minor oversights and make the appropriate
corrections.
I am happy to recommend Genesis Casino to my readers. Although I have picked
the site apart, the areas that I think need fixing aren’t going to cause
significant loss of enjoyment for most players, and the game selection is so
good that I think you will have an excellent journey with this new casino brand.
FAQ
Can I use my account from a sister site at Genesis Casino?
No, unfortunately, you cannot use the same login credentials for this site.
You will be forced to create a new account when you want to start playing, but
on the positive side, this will also give you access to the site’s Welcome Bonus
as a new player.
Why can’t I use Bitcoin to deposit here?
Bitcoin has become a popular alternative to traditional payment methods for
online gambling sites in the past few years, but the truth is that the
cryptocurrency is still risky, so many operators are not interested in having it
on their sites. While this will no doubt change as Bitcoin becomes less
volatile, for the time being, you won’t be able to use it as a deposit method at
Genesis Casino.
Why can’t I see some of the games you mention when I am playing the casino?
This can happen because some of the software vendors have their own lists of
Restricted Countries -those who cannot access their games for real money. These
lists may have additional countries that aren’t on the regulator’s list, so in
these cases, a supplier may be restricted from view for players who otherwise
can register and play real-money games at the site.